Contact Methods – Live Chat, Email, Forms
AscendEX offers multiple ways to reach our support team, so you can get the help you need — fast and reliably:
Live Chat: Connect instantly with our team via live chat on the AscendEX website or mobile app.
Email Support: Send a detailed message directly to help@ascendexinvitationcode.com for personalized assistance.
Support Forms: Use category-specific forms for inquiries like KYC, trading issues, or affiliate support to ensure it reaches the right team.
Need Help? Welcome to AscendEX Support
Support Availability & Response Time
AscendEX support operates 24/7 to keep up with your crypto needs:
Live chat: Response in under 15 minutes
Email support: Most replies sent within 12–24 hours
We prioritize quick and helpful support — because crypto doesn’t wait.
How to Reach the Right Department
To get the fastest response, direct your query using the appropriate channel:
KYC & Verification Issues: Select “Account Verification” in the contact form
Trading or Platform Technical Help: Choose “Platform/Trading Issue”
Affiliate Program Inquiries: Use the affiliate support form or message through your affiliate dashboard
Where Else You Can Find Us
Stay informed and get support via AscendEX’s official social platforms:
Telegram: [AscendEX Official Group]
Twitter/X: [@AscendEX_Global]
Discord: [AscendEX Community Server]
These are great for getting updates and asking non-account-specific questions.
Tips for Getting the Fastest Help
Want faster resolutions? Help us help you:
Attach screenshots or a screen recording
Provide your AscendEX user ID or registered email
Describe the issue clearly (e.g., which coin, what time, what action you were performing)
The more detail, the faster we can help.
Support for Affiliates and Traders – Separate Channels
Different needs require different solutions. That’s why we offer:
Affiliate Support: For questions about commissions, referrals, or payouts
Trader Support: For trading, deposits, withdrawals, or account access issues
Use the correct support channel to ensure a quicker and more accurate response.
Submit a Ticket – Step-by-Step Guide
Visit the [AscendEX Help Center]
Click on Submit a Request
Choose the relevant issue type (e.g., Verification, Deposit, Affiliate)
Fill in all required information
Click Submit
You’ll receive a confirmation email with a ticket ID to track your request.
Feedback? How to Submit Product Suggestions
Got ideas? We want to hear them.
Use the Feedback Form in your AscendEX dashboard
Or email us at help@ascendexinvitationcode.com with subject line: “Product Feedback”
All suggestions are reviewed by our product and development teams to improve your experience.
Trust & Transparency – How We Handle User Concerns
Your trust matters. Every support request is:
Logged and reviewed by trained professionals
Escalated when needed
Fully tracked, so you’re always updated on your ticket status
We don’t ignore problems — we resolve them.
Security Tips When Contacting AscendEX Support
To protect your account and funds:
AscendEX will never ask for your password or private keys
Always verify you’re using the official website or verified contact channels
If in doubt, confirm via live chat or by emailing help@ascendexinvitationcode.com
Language Support Options
AscendEX supports a global user base. Currently available languages include:
English
Chinese
Spanish
Russian
Additional language support may be auto-assigned based on your region and browser settings
Contact and obtain multilingual support agents help ensure you’re understood.
Final Note – We’re Here to Help, Anytime
Crypto never sleeps — and neither does our commitment to great support. Whether you’re a trader, affiliate, or just getting started, AscendEX is here for you, please contact us whenever you need.
Need help now? Email us at help@ascendexinvitationcode.com or contact via our live chat for instant assistance.
We’re online 24/7 and ready to help.